Your privacy matters to us. This Privacy Policy explains exactly what personal information 14 ph collects, why we collect it, how we use it, and what rights you have as a player in the Philippines. Reading this page takes just a few minutes and helps you stay informed about your data.
When you register an account with 14 ph, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address. During the verification process, we may also request a government-issued ID or other supporting documents to confirm your identity and age. When you make deposits or withdrawals, we collect transaction-related data such as your GCash account details, transaction amounts, and timestamps. We also collect technical data automatically when you use our platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and improve the overall performance of the platform for Filipino players.
The personal data we collect is used primarily to operate and maintain your 14 ph account, process your deposits and withdrawals, and verify your eligibility to use the platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. Transaction data is used to process payments accurately, resolve disputes, and comply with our financial reporting obligations under Philippine regulations. Technical and behavioural data helps us identify and prevent fraudulent activity, protect the integrity of our platform, and optimise the user experience for mobile players. We may also use aggregated, anonymised data for internal analytics and product development purposes — this data cannot be used to identify you personally. We do not use your personal data for targeted advertising, and we do not sell your information to any third party under any circumstances.
14 ph does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure providers — all of whom are bound by strict confidentiality agreements. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally obligated to do so. We may also share data within our corporate group for internal compliance, risk management, and operational purposes. Any third party that receives your data on our behalf is required to handle it in accordance with applicable data protection laws and our own privacy standards. We will always inform you of any material changes to how your data is shared, to the extent permitted by law.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, as required by applicable anti-money laundering regulations. Technical logs and session data are retained for shorter periods and are regularly purged once they are no longer needed for security or operational purposes. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, while retaining any records that we are legally required to keep. You may contact our support team at any time to enquire about the specific retention period applicable to your data.
As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where we are no longer legally required to retain it. You may also request a copy of your data in a portable format, or ask us to restrict the processing of your data in certain circumstances. To exercise any of these rights, please contact our support team with your account details and a clear description of your request. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable Philippine data protection laws. If you believe your data rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.
The 14 ph platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. Analytics cookies, where used, collect only anonymised and aggregated data to help us understand how players navigate the platform and where improvements can be made. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to log in or use certain features. By continuing to use the 14 ph platform, you consent to our use of cookies as described in this policy.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine authorities as required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 14 ph account.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make significant changes, we will update the date at the top of this page and, where appropriate, notify you directly via email or an in-platform message. Your continued use of the 14 ph platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have questions about any changes, our support team is available to help clarify.
A quick summary of the key commitments we make to every 14 ph player in the Philippines.
We never sell, rent, or trade your personal information to third parties for commercial gain. Your data stays within the 14 ph platform and its trusted operational partners only.
All data transmitted between your device and our servers is protected with industry-standard encryption. Your account credentials, payment details, and personal records are stored securely at all times.
You can request a copy of your personal data, ask us to correct inaccuracies, or request deletion at any time. We respond to all data rights requests promptly and in line with Philippine data protection law.
If you want to know more about how 14 ph handles your data, or if you would like to exercise your data rights, our support team is ready to help. You can also check our FAQ page for quick answers to the most common questions from Filipino players.